Getting Connected To Services
Sometimes called “navigation” or “care coordination,” the services offered by these organizations support families in finding, connecting to, or managing care for a child or the whole family.
Adults or children who qualify for Medicaid or are uninsured in Durham, Orange, Wake, Johnston, Mecklenburg and Cumberland counties
Services are provided at individual health professionals’ offices or virtually during the pandemic
Cost:
Contact the Alliance Access and Information Center at 800-510-9132, 24 hours a day, 7 days a week or visit alliancehealthplan.org. Relay is offered for deaf, hard of hearing, deaf-blind and speech-impaired callers by dialing 711 or 800-735-2962.
Parents or caregivers of children aged 0-to-5 with special needs, or who have experienced a serious life stressor. Please see the referral form on our website for examples of eligibility criteria.
Care Managers will meet with families in locations of their choosing (including their homes and medical offices)
Cost:
Visit our website to find a link for a referral form or call Karen McLeod Ray, MSW, LCSWA, Supervisor at 919-560-7869 or Ann Marie Burke, Team Lead at 919-560-7741
Care Coordination for Children – dcopublichealth.org/services/child-health/cc4c-3631
Any family with children 0 to 12-years-old
Alamance, Caswell, Durham, Franklin, Granville, Orange, Person, Vance and Wake counties
Cost:
Call a referral specialist at 855-327-5933, email referral@childcareservices.org, or visit childcareservices.org/families
childcareservices.org/families
Open to any family in Durham expressing a need for support
DCI offices are at 2101 Angier Avenue, Ste 200 (close to YE Smith Elementary School)
Cost:
Call (919) 908-8709 or email TheDurhamChildrensInitiative@dci-nc.org to get started.
The Latinx Community
The Triangle
Cost:
Some of our programs are free and others have suggested donations (scholarships available).
Find out about opportunities and register at elcentronc.org/education or call our office at 919-435-4257.
Families of children and young adults with disabilities
Family Support Network affiliates are located across the state
Cost:
Families whose infants and toddlers under age three receive their medical care at Duke Children’s Primary Care-North Durham
Duke Children’s Primary Care, 3116 N. Duke St, Durham
Cost:
Ask your doctor about HealthySteps
Any person in North Carolina
North Carolina
Cost:
Free to use and to receive referrals. Costs for programs listed on NCCARE360 will vary.
Visit nccare360.org/resources, call 211, or request that a staff person at participating organizations make a referral to connect you to the most appropriate community program.
2 1 1 navigators speak English and Spanish and have an interpreter line for additional languages.
The NCCARE360 website is available in English.
Families of young children with disabilities or special health care needs, the professionals who serve them, and anyone who is concerned about a child’s development
Resources on this website are available statewide
Cost:
ncfamilynavigation.org is easy to access by computer, tablet and phone
English 
Spanish